Frequently Asked Questions (FAQ)

🌐 Website: www.bellesante.store

  1. Orders

How do I place an order?
Shopping at Belle Santé is simple and fast: select the desired product, add it to your cart, fill in your shipping details, and choose your payment method. You will receive a confirmation email with your order details.

Can I modify or cancel my order?
If you wish to modify or cancel an order, contact us as soon as possible at contacto@bellesante.store. We will do our best to assist you, as long as the order has not been shipped yet.

  1. Shipping

How long does it take for my order to arrive?
Delivery times depend on your location and the shipping method selected. Generally, orders are delivered within 2 to 5 business days within mainland Spain.

Do you offer international shipping?
Yes, we ship to multiple countries. Shipping costs and delivery times vary depending on the destination. Details will be available at checkout.

Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number that allows you to check the delivery status in real time.

  1. Returns and Refunds

What is your return policy?
We accept returns within 30 days of receiving your order, provided the products are in their original, unused condition.

How do I request a return?
Send an email to contacto@bellesante.store with your order number and the reason for the return. We will provide the necessary instructions for sending the items back.

How long do refunds take?
Once the returned products are received and verified, the refund will be processed within 5 to 10 business days, depending on the payment method used for the purchase.

  1. Payments

What payment methods do you accept?
We accept bank cards (Visa, Mastercard, etc.), PayPal, and other secure payment methods.

Is it safe to pay at Belle Santé?
Yes. All transactions are conducted via encrypted SSL connections, ensuring the security of your data.

  1. Security and Privacy

How do you protect my personal data?
At Belle Santé, we respect your privacy and process your data in accordance with current data protection legislation (GDPR). We never share your information with third parties without your consent.

  1. Contact

How can I contact Belle Santé?
You can write to us at contacto@bellesante.store or via our contact form at: www.bellesante.store/contact. Our team will respond as soon as possible.

Customer service hours:
Monday to Friday: 09:00 – 18:00 (Madrid time)
Saturdays, Sundays, and holidays: closed