At Belle Santé, we are committed to providing quality products and excellent customer service. Below are the details of our Returns and Refunds Policy for our U.S. customers:
Exchanges
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You can request a product exchange within 30 calendar days of receiving your order.
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Products must be in perfect condition, unused, and in their original packaging.
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To initiate an exchange, contact our customer service at contacto@bellesante.store, providing your order number and the reason for the request.
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Return shipping costs are the responsibility of the customer, except if the product is defective or incorrect.
Refunds
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You can request a refund within 30 calendar days of receiving your order.
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Products must be returned in the same condition you received them, without signs of use, and in their original packaging.
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Once the product is received and verified, we will process the refund within 7 to 10 business days.
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Initial shipping costs are non-refundable, except in the case of defective products or shipping errors by Belle Santé.
Defective or Incorrect Products
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If you receive a defective or incorrect product, contact our customer service immediately.
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In these cases, we will cover the return shipping costs and arrange the exchange or refund hassle-free.
Exceptions
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Some products may be excluded from exchanges or returns for hygiene or safety reasons (e.g., personal care or intimate products).
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Specific conditions are indicated in each product’s description.
Contact
For any inquiries regarding exchanges or refunds, you can reach us at:
📧 Email: contacto@bellesante.store
🌐 Website: www.bellesante.store
Customer Service Hours (U.S. Eastern Time):
Monday to Friday: 09:00 AM – 06:00 PM
Saturdays, Sundays, and holidays: closed